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Coaching Agreement

  1. Purpose of Coaching

Coaching at Focus is designed to help you strengthen your confidence, clarity and emotional wellbeing. Our work together is future-focused and grounded in the principles of the International Coaching Federation. Coaching is not therapy or medical treatment, and it does not replace either.

 

  1. What You Can Expect from Your Coach

Your coach will:

  • Create a warm, safe and respectful space for honest conversation
  • Listen with care and curiosity
  • Ask thoughtful questions that help you understand yourself more deeply
  • Support you as you set meaningful goals and take action toward them
  • Respect your privacy and maintain confidentiality within legal limits
  • Uphold the ICF Code of Ethics

 

  1. What We Ask of You

For coaching to be effective, we invite you to:

  • Show up openly and honestly, even when the insights feel personal
  • Take responsibility for the choices and actions you make
  • Follow through on the steps you commit to between sessions
  • Share any concerns, questions or changes in direction so we can adjust together

 

  1. Coaching Structure
  • Discovery Session: 30 minutes, free
  • Coaching Sessions: 50 minutes
  • Sessions take place inside SportCity Cornelis Schuytstraat, online, or in approved satellite spaces
  • Packages: Inspiration Journey (five sessions) or Transformation Journey (nine sessions)

 

  1. Scheduling
  • You book your discovery session and first coaching session through our booking system
  • After that, you and your coach will arrange further sessions together and confirm them in the system.

 

  1. Professional Boundaries
  • Coaches do not give advice, therapy or counselling
  • Communication happens only through the Focus app (Wire), not email, SMS or personal WhatsApp
  • Coaches do not engage in personal or social relationships with clients during the coaching journey

 

  1. Confidentiality

Everything you share in coaching stays confidential unless:

  • There is a risk of harm to yourself or others
  • Disclosure is required by law
  • Themes are shared anonymously for supervision or coach development

 

  1. Ending Coaching

You may end coaching at any time.

Your coach may also end the coaching relationship if coaching is not the right support or if boundaries are not upheld.

A Growth Summary session is included as part of the sessions at the end of your journey.

 

  1. Responsibility for Outcomes

You are fully responsible for the decisions and actions you make inside and outside your sessions.

Your coach will support you, but you direct your own growth and change.

 

By ticking the checkbox, you confirm that you have read, understood, and agree to these principles.

 

FOCUS TERMS & CONDITIONS

 

  1. Services Provided

Focus offers personal development coaching delivered by certified coaches who work with professionalism, respect and ICF values.

 

  1. Session Packages
  • Inspiration Journey: 5 sessions
  • Transformation Journey: 9 sessions

All sessions must be used within 6 months.

 

  1. Payments
  • Payment is made at the start of the coaching journey unless a payment plan has been agreed
  • Payment plans do not reduce the total cost.
  • Payments are processed through our external booking platform

 

  1. Refunds
  • Completed sessions are non-refundable
  • If you need to end your coaching package early, we may offer a pro-rated refund for unused sessions when there is a clear and legitimate reason
  • Before considering refunds, we will explore supportive alternatives, such as pausing or changing coaches

 

  1. Cancellations
  • You may cancel or reschedule sessions up to 24 hours in advance
  • Sessions cancelled within 24 hours or missed count as completed
  • If cancellations happen frequently, we may pause the coaching journey so we can reassess together

 

  1. Communication
  • All coaching communication takes place through the Focus app (Wire)
  • We do not use email, SMS or personal WhatsApp for coaching

 

  1. Use of Materials

Any templates, exercises or worksheets you receive are for your personal use only and may not be shared without permission.

 

  1. Pricing Updates

Focus may update pricing without prior notice.

Clients who have already purchased a package will not be affected.

 

  1. Liability

Coaching supports personal development, but results cannot be guaranteed. You remain responsible for your own decisions and actions.

 

  1. Force Majeure

If Focus is unable to deliver sessions due to circumstances outside our control (such as illness, emergencies or technical failure), sessions will be rescheduled when possible.

 

  1. Updates to Terms

These terms may be updated occasionally. Continuing with coaching means you accept the latest version.

 

By ticking the checkbox, you confirm that you have read, understood, and agree to these Terms and Conditions.

 

COMPLAINTS & CONCERNS POLICY

 

At Focus, we aim to create a coaching experience that feels safe, supportive and genuinely helpful. If something doesn’t feel right, we want to know — your voice matters and sharing concerns helps us improve.

 

  1. How to Raise a Concern

If you have feedback, a concern or a complaint, you may:

  • Share it directly with your coach during a session
  • Contact us privately through the Focus app (Wire)
  • Request to speak with the Focus founder if the issue involves your coach

 

We encourage raising concerns early so we can address them quickly and constructively.

 

  1. How We Respond

When a concern is raised, we will:

  • Listen carefully and respectfully
  • Clarify the issue to ensure we fully understand
  • Explore possible solutions with you
  • Offer adjustments where possible (such as a coach change, pause or session review)
  • Handle the matter promptly and confidentially

 

  1. If the Issue Cannot Be Resolved

If you feel your concern has not been addressed satisfactorily, we will:

  • Offer a review with a different coach or the Focus founder
  • Provide information about external support options, including ICF ethical guidelines
  • Consider a pro-rated refund for unused sessions in line with our refund policy

 

  1. Our Commitment

We handle all feedback with care, respect and professionalism.

Your wellbeing and experience matter to us, and raising concerns will never negatively impact your coaching journey.

 

By ticking the checkbox, you confirm that you have read, understood, and agree to this complaints policy.

 

PRIVACY STATEMENT

 

  1. Data Controller

Focus Mind Coaching, located at SportCity Cornelis Schuytstraat, Amsterdam, is responsible for handling your personal data.

 

  1. What Data We Collect

We collect only information necessary for coaching and administration, including:

  • Contact details
  • Discovery session information
  • Coachability assessment results
  • Intake form responses
  • Session notes (stored securely)
  • Payment information (processed through external providers)

 

  1. Why We Collect Your Data

We collect data to:

  • Provide coaching services
  • Match you with an appropriate coach
  • Track progress during your sessions
  • Maintain safety and professional records
  • Communicate about scheduling and payments
  • Meet legal obligations

 

  1. Legal Basis for Processing

Under GDPR, Focus processes personal data on the basis of:

  • Contractual necessity (providing coaching services)
  • Legitimate interest (improving the coaching process)
  • Consent (where applicable)

 

  1. Confidentiality
  • Everything shared in coaching is confidential except where required by law or where safety concerns exist.
  • Session notes are stored securely and accessed only by your coach or for supervision in anonymised form.

 

  1. Data Sharing

We do not share your data with third parties except:

  • Booking and payment systems used for processing
  • Legal authorities if required
  • Anonymised supervision within the Focus team

 

We never sell your data.

 

  1. Data Retention
  • Client notes are kept for a maximum of 7 years in alignment with Dutch professional standards.
  • After this period, all data is securely deleted.

 

  1. Your Rights Under GDPR

You may:

  • Request access to your data
  • Request correction or deletion
  • Withdraw consent
  • Object to processing
  • Request a copy of your data

 

To exercise these rights, contact Focus via the WhatsApp business number or email if provided.

 

  1. Data Security
  • All digital data is stored securely with encryption where possible.
  • Coaches receive training in confidentiality and data protection.

 

  1. Updates

This privacy statement may be updated. The latest version will always appear on the Focus website.

 

By ticking the checkbox, you confirm that you have read, understood, and agree to this Privacy Policy.